Product Information

What types of footwear do you offer?
We specialize in luxury footwear across four main categories: Flats, Pumps, Sandals, and Sneakers. Each collection represents the pinnacle of Giuseppe Zanotti’s designer craftsmanship and elegance.
What makes your footwear premium quality?
Our luxury footwear undergoes meticulous inspection before shipping. We focus on superior materials, expert craftsmanship, and designer details that define the Giuseppe Zanotti brand experience.

Shipping & Delivery

Where do you ship?
We offer global delivery services to most regions worldwide. Please note that we cannot deliver to some remote areas in Asia and select locations. Our streamlined international operations ensure your premium footwear reaches you efficiently and securely.
What shipping options are available?
We offer two shipping methods:

Standard Shipping ($12.95): Utilizing premium carriers like DHL or FedEx, with delivery typically within 10-15 days after dispatch.

Free Shipping: Available for orders of $50 or more via EMS, with delivery within 15-25 days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days after payment confirmation. Each pair of Giuseppe Zanotti shoes is meticulously inspected and packaged to preserve their premium quality during transit.
Can I track my order?
Yes, after dispatch you will receive a tracking number via email, allowing you to monitor your package’s journey from our facility to your doorstep.
Why might my delivery take longer than estimated?
Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas may experience longer delivery times.

Returns & Exchanges

What is your return policy?
We stand behind our luxury footwear quality with a generous 15-day return policy from the date of delivery. Please visit our Returns Policy page for detailed instructions on initiating a return.
What if I receive a damaged or incorrect item?
We carefully inspect each order before shipment, but if you receive a damaged or incorrect product, please contact our customer service team immediately at [email protected] for assistance.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal through our secure payment gateway, ensuring your transaction information remains protected.
Is my payment information secure?
Absolutely. We utilize a secure payment gateway and do not store your sensitive payment information on our servers.

Customer Service

How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team is dedicated to providing the premium customer service experience that matches the quality of our luxury footwear.
Where is your company located?
Giuseppe Zanotti Shop is located at 2685 Sharon Lane, South Bend, US 46618. We serve customers globally with our luxury footwear collections.

Experience the convenience of luxury footwear delivered worldwide. Browse our collections today and discover designer elegance that travels directly to you.