Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Please note: Delivery times may vary depending on your location and customs processing. We do not ship to certain remote areas and some Asian countries.

Returns & Exchanges Policy

At Giuseppe Zanotti Shop, we are dedicated to your complete satisfaction with our luxury footwear collection. Should your purchase not meet your expectations, we offer a straightforward returns and exchanges process.

Return Process – Step by Step

Step 1: Submit Return Request

Email our customer service team at [email protected] with the following information:

• Your order number
• Product details (name, size, color)
• Reason for return or exchange
• Confirmation that the item is in original condition

Step 2: Receive Authorization

Within 2 business days, you’ll receive a Return Authorization Number and detailed shipping instructions.

Step 3: Package Your Item

Securely package the item in its original box with all tags, documentation, and original packaging included.

Step 4: Ship Your Return

Send the package to our returns center:

We recommend using a trackable shipping service for your protection.

Step 5: Confirmation & Refund

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund within 2-3 business days.

Exchange Process

To exchange your item for a different size or style:

• Follow the same process as outlined for returns
• Clearly indicate in your email that you’re requesting an exchange
• Specify your preferred alternative item
• If the exchange item is of higher value, you’ll be invoiced for the difference
• If the exchange item is of lower value, you’ll receive a refund for the difference

Refund Information

Refund Timeframe

Refunds are processed within 5-7 business days after we receive and approve your return.

Refund Method

Your refund will be issued to your original payment method:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Costs

• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs
• We cover return shipping only if the return is due to our error